Frequently Asked Questions
Everything you need to know about your shopping experience with us.
How long does shipping take within the EU?
Standard shipping typically takes 3 to 5 business days, while express delivery options are available for most regions within 1 to 2 business days.
Is your packaging discreet?
Yes, all orders are shipped in plain, unmarked boxes with no mention of the store name or contents on the outside to ensure your privacy.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment methods like PayPal and Klarna.
Can I return a product if I change my mind?
Due to the intimate nature of our products, we can only accept returns on items that are unopened, unused, and still in their original heat-sealed packaging within 14 days.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery status.
Are your products authentic?
Absolutely. We are the official European distributor, ensuring that every product sold is 100% authentic and manufactured to the highest quality standards.